New brand identity underscores Heidelberg’s strategic re-orientation

Heidelberg is associated with the printing industry like no other company in the sector. For generations, the company has shaped the industry to make a success of printed communication in all its different forms. To maintain its position as the most reliable partner in the printing industry, Heidelberg has undergone extensive strategic development and systematically adapted its portfolio to today’s and tomorrow’s customer needs and requirements. The company is underlining this re-orientation with the launch of a new brand identity.This development at Heidelberg will help customers remain successful in a changing market environment – to ensure lasting profitability, customers need a comprehensive and tailored package of services geared toward effective and reliable production processes, the right equipment for cost-effective investment, and exceptionally easy access to all tried and tested consumables. The new brand identity reinforces the customer benefits that Heidelberg is offering through its all-inclusive portfolio of digital and offset printing, workflows, consumables, and services. The focus is no longer simply on equipment, but on the integrated overall process and all the requisite components. The Heidelberg portfolio is based on three pillars – Services, Equipment, and Consumables. Each of these three areas of customer contact is being given its own colour-coded identity – yellow for services, blue for equipment, and green for consumables. These colours are also used in the initial letter of the redesigned company logo. The new colours maintain a connection with the traditional Heidelberg blue, a symbol of the company’s competence, its unique global network, and all its staff. The first letter of Heidelberg will also be used as a brand icon alongside the new logo.As another new design element, Heidelberg will be using thematic icons to highlight the specific benefits for customers. As a result, communication will no longer focus on technical features and functions. Instead, Heidelberg will put customer benefits centre stage in all its communication to make it easier for customers to find what they need in complex scenarios. It’s all about making things simpler, quicker, and less complicated. With more than 3000 specialists in 170 countries, Heidelberg boasts the largest service network in the entire industry. An intelligent knowledge management system is in place so that the right know-how is always available wherever it is needed. What’s more, with four logistics centres around the world, the logistics system is equipped to dispatch almost all service parts within 24 hours.In line with this new principle, these icons will be used to provide new levels of structure in the company’s communication and thus help customers orient themselves. Visitors got a sneak preview of the new Heidelberg brand identity during the inauguration of the Print Media Center Commercial (PMC Commercial) at the Wiesloch-Walldorf site at the beginning of June. Over 500 customers came from all over the world to mark the opening of the PMC Commercial, which covers an area totalling over 4700 square metres. The visitors were treated to practical demonstrations of integrated print production with a constant focus on customer benefits. The centre-piece of the PMC Commercial is an innovative presentation platform that uses interactive media to illustrate the aspects of workflow, consumables, and services and highlight their role in the overall process from the customer’s perspective when it comes to delivering high-quality, stable production. Together with the Print Media Center Packaging, Wiesloch-Walldorf can now lay claim to the world’s largest demonstration centre for commercial and packaging printing in the industry.Launching the new Heidelberg brand identity at the inauguration of the PMC Commercial also marked the start of its global roll-out. By the time the drupa trade show is held from 31 May to 10 June 2016, in Düsseldorf, the new branding will have been introduced and implemented worldwide. Particular emphasis will be placed on any international adaptations required for the realignment, as market and customer focus are key here. In the past, innovative technologies may have been enough to ensure future success, but now this depends much more on solutions designed to meet specific customer requirements.