A new IDC MarketScape report has named Ricoh a leader in print transformation and recognised its holistic approach to future-proofing the workplace.
IDC MarketScape: Worldwide Print Transformation 2020 Vendor Assessment evaluates Ricoh’s commitment and efforts to enabling digital transformation, which “are best viewed through the lens of the company’s own efforts to become a more services-oriented organization.”
The report also notes that “Ricoh is now in a strong position to drive transformation in areas both inside and outside the business of printing.”
“The IDC MarketScape report is recognising our continued efforts to help customers better serve their customers, accelerate innovation, reduce operating costs and make more informed financial decisions,” says Jacques van Wyk, CEO of Ricoh SA. “Global events have accelerated the digital transformation trends that were already underway and heightened the demand for collaborative, digital workflows that eliminate business silos and streamline processes through secure, remote access.”
The IDC MarketScape’s report notes Ricoh’s customer-centric, services-led approach central to its ability to “address critical factors currently impacting the digital workplace.” The report recognised Ricoh’s emphasis on simplifying complexity, from automating workflows to providing a scalable, modular, platform-based ecosystem of services that converts your data into highly valuable insights, workflows and documents which is automatically updated with the best tools to address customer’s evolving business needs.
“Ricoh is a leader in MPS and has one of the industry’s more efficient and integrated global service delivery models,” says Robert Palmer, Research VP for IDC’s Imaging, Printing, and Document Solutions group. “Both Ricoh’s cloud infrastructure investment and its holistic approach to ‘future-proofing’ physical and digital environments to maximise workforce potential is now more relevant than ever. This, combined with its proven efforts to provide greater visibility and control of information flow, which enables better governance, risk management and security, have lent it significant credibility as businesses look for these benefits in the new world of work. It’s these accomplishments that helped position them as an IDC MarketScape leader.”
The report also noted that Ricoh’s IT Services acquisitions are “unmatched by any other hardcopy vendor.” At the same time, the IDC MarketScape notes Ricoh’s R&D efforts in service of further enabling digital transformation.