Analyst firm recommends enterprises consider Ricoh’s value proposition

Ricoh has been positioned in the 2021 Green Quadrant for Workplace Systems Integrators report by Verdantix.

The report notes Ricoh’s strong consulting capabilities to support business case development and recommends enterprises and their IT departments looking for a workplace digitalisation partner shortlist Ricoh to extend the benefits of back-office optimisation.

Ibrahim Yate, Senior Analyst, Verdantix, says: ‘Ricoh is a workplace systems integrator with specialist capabilities and particularly robust momentum in space management and plug-and-play as well as customised workplace mobile apps. Corporates looking for a digitisation partner with proven experience in the IT function should review Ricoh’s value proposition.’

The report is called Green Quadrant: Workplace Systems Integrators 2021 and provides a detailed, fact-based comparison. To understand customer needs, Verdantix conducted in-depth interviews with software buyers at organisations occupying mid to large real estate portfolios and reviewed data from a survey of budget decision-makers.

Verdantix highlights Ricoh’s main strengths as:

-Comprehensive space management and workplace system deployments

Ricoh scored 2.5/3.0 for its space management software implementation capabilities. The report notes how Ricoh has deployed its own space management solutions (Ricoh Spaces) as well as third-party solutions. For manufacturing firm Wavin, Ricoh deployed a booking system for meeting rooms and desks, as well as a visitor management system, including a digital signage screen for guests to use to check-in. This system serves the needs of 12 000 employees in 40 countries.

-Deployment of plug-and-play and customised workplace mobile apps

Ricoh attained an above average score for its workplace mobile app deployment capabilities, having deployed over 100 such projects. This includes product discovery, technical consulting, implementation, performance measurement and roadmap advisory. The report states that Ricoh can deploy its own and third-party workplace apps. Working with facilities management firm Sodexo, Ricoh implemented an app that enables employees to book meals, scan QR codes, and confirm meal orders delivered to their smart lockers. Ricoh was able to customise the app alongside more traditional configurations such as space booking to support an agile office.

-Remote intranet management expertise and support services

The report notes Ricoh’s remote intranet access management capabilities, strong capabilities and customer proof points. Ricoh, it says, offers remote services to monitor on-site network infrastructure from basic network access control to network administration, firewalls and virtual private network management. Ricoh provided LAN and wireless network management for a designer outlet in retail malls at 29 locations in 10 countries, with managed support services from Ricoh’s Service Operation Centre.

Jacques van Wyk, CEO of Ricoh South Africa, says: ‘Our customer-first approach gives us an edge. Many of our print customers want our space management, reservation, and digital signage solutions, which build on our abilities in leveraging IT networks for efficiencies and integrating new systems into their digital infrastructure.’