Industry veteran Vaughan Patterson makes way as head of Ricoh commercial and industrial print

Print industry veteran, Vaughan Patterson, is making way as Head of Commercial and Industrial Print (CIP) at Ricoh South Africa. Patterson will take a strategic account management and consulting role at the business with his own customer portfolio and support his replacement’s transition into the business.

‘We are pleased to announce that Hilton McCall will take over from Vaughan and work alongside him,’ says Jacques van Wyk, CEO of Ricoh South Africa. ‘Vaughan is fitter and more active than many people but has indicated he would like to enjoy his retirement.’

Patterson has been with Ricoh South Africa for more than 10 years after joining the business from Antalis, Oce Printing Systems, and Standard Bank prior to that. He used his considerable experience as customer, service provider, and vendor at Ricoh South Africa, to develop one of the strongest portfolio’s the local business has enjoyed.

McCall also brings a wealth of experience to Ricoh South Africa, having entered the graphic arts industry in 2003. ‘I am really excited to join the Ricoh South Africa team to support the growth of Ricoh Graphic Communications with a renewed focus on the indirect channel partners, strengthening the direct CIP approach, and providing practical web-to-print solutions and consultative business development for the South African market,’ says McCall.

McCall joins Ricoh South Africa from a stint abroad working with a global ecommerce start up in Europe. Shortly before leaving South Africa, McCall was involved as an owner and director of Nifty250, a social commerce print-on-demand business that he acquired and ran for nearly two years. He formerly led the Eastern and Western Cape teams at Xerox partner, Bytes Document Solutions.

‘Hilton is an experienced campaigner who knows how to help commercial printers transform their businesses relevant profitability,’ says Patterson. ‘He also understands how to formulate advantageous solutions for print departments that support new ways of working.’

‘I have been fortunate to gain a solid foundation in global ecommerce,’ he says. ‘More sales are conducted online since the COVID-19 pandemic and that has changed the way we work. Our graphic communications business is vigorously embracing online customer engagements.’

Ricoh offers solutions for commercial printers and in-house print and marketing departments. Its range includes cut-sheet and continuous feed printers for high volume, high quality print runs and large format devices for exhibition graphics and signage. The range of wide format document centres and large format printers is eco-friendly and versatile for professional printing solutions for a wide variety of specialised uses.